Exact has built its reputation by placing the highest priority on deploying exceptional operatives who understand and deliver outstanding “front of house” service.
When it comes to having your guests, residents or visitors being welcomed with both warmth and efficiency, Exact Concierge Officers are unrivalled. This is the first and most important quality our Concierge Services will bring to you.
We will work closely with you to ensure our Concierge Team delivers everything you need to assist in the smooth, secure and efficient management of your building while creating and maintaining a comfortable ambience for your stakeholders.
The services you can expect from our Concierge Team include:
⇒ Monitor and control access to the property.
⇒ Assist building management.
⇒ Accept deliveries.
⇒ Assist visitors with directions and local information.
⇒ Manage movement of residents.
⇒ Assist residents with a variety of their personal needs – like carrying bags or making reservations.
They are a familiar and friendly face in residential and commercial buildings across Australia – personnel that combine security and access control roleswith customer service and wider premises management abilities. Without these individuals, the safety of building patrons could be compromised and guests would lose an immediate port-of-call for assistance and pressing queries.
Blending security and service capability offers the best of both worlds in a concierge. Exact Security has built its business around the concept that the very best value is delivered when personnel offer high skills levels in both customer care and security skill.
Depending on the facility, concierge security operatives can offer other ad-hoc services such as assisting customers to their vehicles, crowd control and premises management. Essentially your concierge security operatives can become vital members of your operations – no longer is security an inconvenient expense but a productive part of your organisation.
Of course, central to their role are the services one would traditionally expect from security personnel, such as:
Security personnel are often an essential component of commercial property management – and they represent a great opportunity to add value to your business. Astute operators will identify the value produced by combining security and customer service functions … and even greater value if venue management is combined with other functions such as rovers and crowd controllers who can operate as a team. Of course, this requires skilled operatives – which is where Exact Security excels.
Four key reasons for engagingExact for concierge needs:
Convinced by the positives that come with employing a concierge security operative? Your next thought may be about how to go about hiring one – that’s where security service providers come in. Hiring a security candidate works best if they have been trained by experts in the industry to deliver on security measures and customer services. Working with a security services business such as Exact Security means:
Exact Security has been an integral part of the security and safety of Cabramatta Mall since 2019. In that time the Exact Security management team and its security personnel have demonstrated a great understanding of the unique demands of security in the strata space. Exact’s Security and Concierge Team are attentive to our residents' needs – they build rapport and are friendly without being familiar. They are willing to go the extra mile, whether it is arranging drycleaning, finding directions to local businesses or restaurants, or arranging hire cars. Exact’s concierge team is highly professional and a powerful endorsement of the culture, values and service ethic of Exact Security – I highly recommend Exact Security.
While I was at Revesby Workers' we had a security roster of 400+ hours a week covering three clubs and a shopping centre. In my time with RWC Exact did a fantastic job in rostering a consistent, highly skilled team each and every week. The team worked well together not only providing a safe environment, but also displaying a high standard of customer service to our patrons.