Concierge Services
Integrating customer care services, premises management and security.
Exact has built its reputation by placing the highest priority on deploying exceptional operatives who understand and deliver outstanding “front of house” service.
When it comes to having your guests, residents or visitors being welcomed with both warmth and efficiency, Exact Concierge Officers are unrivalled. This is the first and most important quality our Concierge Services will bring to you.
We will work closely with you to ensure our Concierge Team delivers everything you need to assist in the smooth, secure and efficient management of your building while creating and maintaining a comfortable ambience for your stakeholders.
The services you can expect from our Concierge Team include:
⇒ Monitor and control access to the property.
⇒ Assist building management.
⇒ Accept deliveries.
⇒ Assist visitors with directions and local information.
⇒ Reporting.
⇒ Manage movement of residents.
⇒ Assist residents with a variety of their personal needs – like carrying bags or making reservations.
What are the responsibilities of a concierge?
They are a familiar and friendly face in residential and commercial buildings across Australia – personnel that combine security and access control roleswith customer service and wider premises management abilities. Without these individuals, the safety of building patrons could be compromised and guests would lose an immediate port-of-call for assistance and pressing queries.
Blending security and service capability offers the best of both worlds in a concierge. Exact Security has built its business around the concept that the very best value is delivered when personnel offer high skills levels in both customer care and security skill.
PROVIDING CUSTOMER SERVICES TO HELP FULFILL BUILDING USERS’ REQUESTS.
PERFORMING ADMINISTRATIVE DUTIES SUCH AS ACCESS CONTROL TO ENTRANCES AND EXITS FROM PREMISES, MONITORING CONTRACTOR ACCESS AND MANAGEMENT OR SUPERVISION OF SENSITIVE AREAS.
USING PROFESSIONALLY-DEVELOPED INTERPERSONAL SKILLS TO KEEP RESIDENTS INFORMED ABOUT DEVELOPMENTS AND TO REDUCE THE RISK OF SECURITY THREATS.
Our Operatives take the initiative to provide additional assistance
Depending on the facility, concierge security operatives can offer other ad-hoc services such as assisting customers to their vehicles, crowd control and premises management. Essentially your concierge security operatives can become vital members of your operations – no longer is security an inconvenient expense but a productive part of your organisation.
Of course, central to their role are the services one would traditionally expect from security personnel, such as:
DEFUSING VIOLENT OR OFFENSIVE SITUATIONS THAT MAY DEVELOP IN THE PREMISES.
HANDLING AND SAFELY REMOVING UNAUTHORISED DANGEROUS INDIVIDUALS FROM THE BUILDING TO ENSURE THE SAFETY OF GUESTS OR RESIDENTS ARE NOT COMPROMISED.
COMPLETING INCIDENT REPORTS AND LIAISING WITH POLICE AND OTHER EMERGENCY SERVICES FOLLOWING ON-PREMISES INCIDENTS.
Why you need concierge security operatives
Exact concierge personnel merge custom care, security and administrative services.
Security personnel are often an essential component of commercial property management – and they represent a great opportunity to add value to your business. Astute operators will identify the value produced by combining security and customer service functions … and even greater value if venue management is combined with other functions such as rovers and crowd controllers who can operate as a team. Of course, this requires skilled operatives – which is where Exact Security excels.
Four key reasons for engagingExact for concierge needs:
BUSINESSES GET THE BEST OF BOTH WORLDS. THEY CAN REST ASSURED THEIR PATRONS ARE PROTECTED FROM SECURITY THREATS WHILE RECEIVING THE FRIENDLY GREETING AND FAREWELL FROM THE VENUE IN A PERSONABLE MANNER.
BUILDING ADMINISTRATION AND PROCESSES CAN BE MORE EASILY MANAGED BY PERSONNEL ON THE GROUND AND EXPOSED TO THE DAY-TO-DAY OF OPERATIONS. THIS ENSURES MAINTENANCE AND GUEST ACCESS RECORDS REMAIN ACCURATE AND UP-TO-DATE.
FACILITY OPERATORS GET MORE VALUE FOR MONEY. AN INDIVIDUAL THAT CAN EXPERTLY FULFIL TWO ROLES AT THE SAME TIME ULTIMATELY ADDS LESS STRESS TO OPERATIONAL EXPENSES. EXACT OFFERS A DIVERSIFIED WORKFORCE WITH VARIOUS
EXACT OFFERS A DIVERSIFIED WORKFORCE WITH VARIOUS CULTURES REPRESENTED. MANY OPERATIVES ARE MULTI-LINGUAL WHICH IS OF GREAT ASSISTANCE WHEN DEALING WITH PATRONS AND VISITORS FROM DIFFERENT CULTURES AND BACKGROUNDS.
what on-premises services can they offer?
Apartments and commercial buildings don’t just work with Exact Security – they partner with us.
Convinced by the positives that come with employing a concierge security operative? Your next thought may be about how to go about hiring one – that’s where security service providers come in. Hiring a security candidate works best if they have been trained by experts in the industry to deliver on security measures and customer services. Working with a security services business such as Exact Security means:
Your property receives a concierge security operative that best suits your operations and requirements - security service providers pair like-for-like.
The individual managing your building security has experience in numerous security and customer service situations and is trained to respond appropriately.