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Founded on Experience
Registered Clubs is where we started – they are in our DNA.
Exact Security began in 2009, after its founders – Steve Van Zwieten CPP and Roger Cowan OAM – decided it was time the club industry lifted its game when it comes to security.
Exact very quickly established itself and the number of clients who have stuck with us since those early days is a testimony to the vision, commitment and application of Roger and especially Steve.
Every aspect of Registered Club management and operations forms the foundation for the experience and expertise Exact delivers to its Registered Club (and other hospitality) clients.
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“ To deliver premium security services that enhance the experience of our client, their customers and communities while raising the overall standard of security. ”
Steve Van Zwieten CPP
~ Founder of Exact Security
Our Point of Difference
Qualified Operatives
Highly qualified, professional security operatives with strong experience and industry “know-how”.
Proven Approach
A methodical approach that has been tested and perfect over years of experience with numerous clients.
Expert Management
A management team that is responsive and knowledgeable in all areas of the security industry and the registered club sector.
Conflict Resolution
Defusing violent or offensive situations that may develop in the premises.
Threat Removal
Handling and safely removing unauthorised individuals to ensure the safety of guests or residents is not compromised.
Incident Reporting
Completing incident reports and liaising with police and other emergency services following on-premises incidents.
Exact guarantees the delivery of excellent service
Blending professional security skills with a strong service ethos creates a superior security service, suitable for Registered Clubs who seek to stand out. Exact Security has built its business around the concept that the very best value is delivered when personnel offer high skills levels in both customer care and security skill.
The highest priority of everyone at Exact Security is the delivery of these quality security services. This can only be achieved for clients with similar goals and who share our partnership approach to service delivery. Exact takes a very selective apporach to client acquisition to ensure the standards we seek, and those of clients, are maintained. This approach has served us very well … and our Registered Club clients agree.
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Getting a return for your investment in security
Security operatives can make a deep impression on your customers – they are often both the first and last club personnel encountered. This means it is essential your security team fulfils your brand promise in every way. Essentially your security operatives become an integral part of your service – and it is your service that leads attracting more clients who stay longer and spend more with you.
In short, your security team becomes a productive part of your organisation, no longer seen as an incovenient expense. As well as contributing to your brand and reputation with their service ethic, they must never lose sight of their primary function – skillfully protecting your assets.
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Reputation Value
One of your most valuable assets is what your customers think of you.
Getting the right balance between customer care and asset protection brings the greatest rewards.
One of the many unique challenges for Clubs is balancing the protocols needed for a safe environment with those that deliver a stellar guest experience. Getting that balance right is a key to ensuring your Members & Guests think highly of you – and in today’s world of social media and review sites, one bad experience can seriously tarnish a club’s reputation. Achieving this balance requires skilled operatives – operatives with high level security capability and a strong sense of customer care. This is the founding principle of Exact Security.
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Balanced Approach
Clubs get protection from threats while patrons receive a friendly, personable greeting and farewell - the best of both worlds.
Specialised Training
Exact operatives train in conflict resolution, de-escalation, technical security skills, anti-money laundering and customer service.
Selective Recruitment
Exact personnel are carefully recruited to align with clients and deliver the highest customer service standards.
Diverse Workforce
Exact offers a diverse, multi-lingual workforce to better serve patrons and visitors from different cultures.
Hear from our clients
A Resounding Success
“The day (ANZAC DAY) was extremely busy and a resounding success. This success was a direct result of the dedication and professionalism of your team and their ability to work with our organisation in perfect synergy. The sheer volume of people on club premises for an extended period of time can be problematic however ANZAC DAY was incident free and extremely smooth. The crew that worked the day were outstanding and their interaction and general demeanour with the patrons regardless of age was excellent and we have received a number of very positive comments from patrons relating to the same. … it is a pleasure to work with such a professional organisation. You can be very proud of your BRAND.”
~ CHRG – David O’Neil ACCM – Group CEO
An Integral Part
“Exact Security has been an integral part of the security and safety of Cabramatta Mall since 2019. In that time the Exact Security management team and its security personnel have demonstrated a great understanding of the unique demands of security in the strata space. Exact’s Security and Concierge Team are attentive to our residents’ needs – they build rapport and are friendly without being familiar. They are willing to go the extra mile, whether it is arranging drycleaning, finding directions to local businesses or restaurants, or arranging hire cars. Exact’s concierge team is highly professional and a powerful endorsement of the culture, values and service ethic of Exact Security – I highly recommend Exact Security.”
~ International Strata Management - Thuy Ho
Performed Above
“Mounties initial decision to appoint Exact Security was based on their industry experience and knowledge, their commitment to building excellent customer relationships and the willingness of Exact to train and refine their security operatives on an ongoing basis. I am pleased to say that Exact Security has performed above the standards expected. What is pleasing to me is their desire to support our business by focusing on enhancing our customers’ experience, yet maintain a high level of professionalism in dealing with any security/risk related matters that have arisen.”
~ Mounties Group – Greg Pickering – former CEO
A Cut Above The Rest
“2GB has the most high profile personalities in Australian radio and their safety is not something we take lightly. We cannot afford one mistake when it comes to our people. As such, we needed a security company that was a cut above the rest, whose representatives were well-presented, highly trained to cover all possible events and who could represent the 2GB brand at all occasions. I can say with 100% confidence that Exact Security achieved all these benchmarks. The company at all levels has been highly efficent, courteous, thoroughly reliable and a pleasure to work with.”
~ David Kidd - 2GB
Proficient and Highly Skilled
“St Marys Rugby League Club has had a successful partnership with Exact Security for over 4 years. Exact has proven to be consistently reliable and professional. The combined security officer and club training workshops have ensured all interactions with partrons have been in a proficient and highly skilled manner. The duty of care and customer service to our patrons has exceeded my expectations and I highly recommend their services. The overall security package offered by Exact Security has resulted in Exact Security not simply being regarded as a sub-contractor but as a valued and core part of our business.”
~ Stewart Graham - St Marys Rugby League Club
Extremely Professional
“The Shellharbour Club engaged the services of Exact Security in February 2016. During this time we have found them to be be extremely professional. We are supplied with experienced guards who display positive behaviours and a high level of customer service. Exact actively seek feedback in relation to Security Guard performance and behaviours. Exact provide weekly rosters and the current Master Licence. For each new guard we are supplied with copies of their RSA Competency cards and Security Licences prior to their shift to ensure our venue is compliant. The friendly and professional team at Exact Security have assisted in making this a successful partnership in which The Shellharbour Club are very proud to be affiliated.”
~ Abi Maguire - The Shellharbour Club
Take the next step.
Contact us to discuss how we can help.
Protect your people, property and reputation.
Contact Us Call 1300 339 228