Exact Security began in 2009, after its founders – Steve Van Zwieten CPP and Roger Cowan OAM – decided it was time the club industry lifted its game when it comes to security. The declared their mission:
To deliver premium security services that enhance the experience of our client, their customers and communities while raising the overall standard of security.
Exact very quickly established itself and the number of clients who have stuck with us since those early days is a testimony to the vision, commitment and application of Roger and especially Steve.
Every aspect of Registered Club management and operations forms the foundation for the experience and expertise Exact delivers to its Registered Club (and other hospitality) clients.
Blending professional security skills with a strong service ethos creates a superior security service, suitable for Registered Clubs who seek to stand out. Exact Security has built its business around the concept that the very best value is delivered when personnel offer high skills levels in both customer care and security skill.
The highest priority of everyone at Exact Security is the delivery of these quality security services. This can only be achieved for clients with similar goals and who share our partnership approach to service delivery. Exact takes a very selective apporach to client acquisition to ensure the standards we seek, and those of clients, are maintained. This approach has served us very well … and our Registered Club clients agree.
Three key qualities of Exact’s service delivery for Clubs are:
Security operatives can make a deep impression on your customers – they are often both the first and last club personnel encountered. This means it is essential your security team fulfils your brand promise in every way. Essentially your security operatives become an integral part of your service – and it is your service that leads attracting more clients who stay longer and spend more with you. In short, your security team becomes a productive part of your organisation, no longer seen as an incovenient expense.
As well as contributing to your brand and reputation with their service ethic, they must never lose sight of their primary function – skillfully protecting your assets.
One of the many unique challenges for Clubs is balancing the protocols needed for a safe environment with those that deliver a stellar guest experience. Getting that balance right is a key to ensuring your Members & Guests think highly of you – and in today’s world of social media and review sites, one bad experience can seriously tarnish a club’s reputation. Achieving this balance requires skilled operatives – operatives with high level security capability and a strong sense of customer care. This is the founding principle of Exact Security.
Four key reasons for engaging Exact:
Exact Security has been an integral part of the security and safety of Cabramatta Mall since 2019. In that time the Exact Security management team and its security personnel have demonstrated a great understanding of the unique demands of security in the strata space. Exact’s Security and Concierge Team are attentive to our residents' needs – they build rapport and are friendly without being familiar. They are willing to go the extra mile, whether it is arranging drycleaning, finding directions to local businesses or restaurants, or arranging hire cars. Exact’s concierge team is highly professional and a powerful endorsement of the culture, values and service ethic of Exact Security – I highly recommend Exact Security.
While I was at Revesby Workers' we had a security roster of 400+ hours a week covering three clubs and a shopping centre. In my time with RWC Exact did a fantastic job in rostering a consistent, highly skilled team each and every week. The team worked well together not only providing a safe environment, but also displaying a high standard of customer service to our patrons.