Registered Club Services
The first and last contact for your Members & guests is often your security team – they need to be great.
Exact Security began in 2009, after its founders – Steve Van Zwieten CPP and Roger Cowan OAM – decided it was time the club industry lifted its game when it comes to security. The declared their mission:
To deliver premium security services that enhance the experience of our client, their customers and communities while raising the overall standard of security.
Exact very quickly established itself and the number of clients who have stuck with us since those early days is a testimony to the vision, commitment and application of Roger and especially Steve.
Every aspect of Registered Club management and operations forms the foundation for the experience and expertise Exact delivers to its Registered Club (and other hospitality) clients.
Exact guarantees the delivery of excellent service.
Blending professional security skills with a strong service ethos creates a superior security service, suitable for Registered Clubs who seek to stand out. Exact Security has built its business around the concept that the very best value is delivered when personnel offer high skills levels in both customer care and security skill.
The highest priority of everyone at Exact Security is the delivery of these quality security services. This can only be achieved for clients with similar goals and who share our partnership approach to service delivery. Exact takes a very selective apporach to client acquisition to ensure the standards we seek, and those of clients, are maintained. This approach has served us very well … and our Registered Club clients agree.
Three key qualities of Exact’s service delivery for Clubs are:
HIGHLY QUALIFIED, PROFESSIONAL SECURITY OPERATIVES WITH STRONG EXPERIENCE AND INDUSTRY ``KNOW-HOW``.
A METHODICAL APPROACH THAT HAS BEEN TESTED AND PERFECT OVER YEARS OF EXPERIENCE WITH NUMEROUS CLIENTS.
A MANAGEMENT TEAM THAT IS RESPONSIVE AND KNOWLEDGEABLE IN ALL AREAS OF THE SECURITY INDUSTRY AND THE REGISTERED CLUB SECTOR.
Getting a return for your investment in security.
Security operatives can make a deep impression on your customers – they are often both the first and last club personnel encountered. This means it is essential your security team fulfils your brand promise in every way. Essentially your security operatives become an integral part of your service – and it is your service that leads attracting more clients who stay longer and spend more with you. In short, your security team becomes a productive part of your organisation, no longer seen as an incovenient expense.
As well as contributing to your brand and reputation with their service ethic, they must never lose sight of their primary function – skillfully protecting your assets.
DEFUSING VIOLENT OR OFFENSIVE SITUATIONS THAT MAY DEVELOP IN THE PREMISES.
HANDLING AND SAFELY REMOVING UNAUTHORISED DANGEROUS INDIVIDUALS FROM THE BUILDING TO ENSURE THE SAFETY OF GUESTS OR RESIDENTS ARE NOT COMPROMISED.
COMPLETING INCIDENT REPORTS AND LIAISING WITH POLICE AND OTHER EMERGENCY SERVICES FOLLOWING ON-PREMISES INCIDENTS.
One of your most valuable assets is what your customers think of you.
Getting the right balance between customer care and asset protection brings the greatest rewards.
One of the many unique challenges for Clubs is balancing the protocols needed for a safe environment with those that deliver a stellar guest experience. Getting that balance right is a key to ensuring your Members & Guests think highly of you – and in today’s world of social media and review sites, one bad experience can seriously tarnish a club’s reputation. Achieving this balance requires skilled operatives – operatives with high level security capability and a strong sense of customer care. This is the founding principle of Exact Security.
Four key reasons for engaging Exact:
CLUBS GET THE BEST OF BOTH WORLDS. THEY CAN REST ASSURED THEIR PATRONS ARE PROTECTED FROM SECURITY THREATS WHILE RECEIVING THE FRIENDLY GREETING AND FAREWELL FROM THE VENUE IN A PERSONABLE MANNER.
eXACT OPERATIVES UN DERTAKE A VARIETY OF SPECIFIC TRAINING IN TECHNICAL AND OPERATIONAL SECURITY SKILLS INCLUDING CONFLICT RESOLUTION AND DE-ESCALATION - AS WELL AS INTENSE TRAINING IN CUSTOMER SERVICE.
EXACT PERSONNEL ARE CAREFULLY SELECTED TO ENSURE THEY ARE SUITABLE AND CULTURALLY ALIGNED TO OUR CLIENTS. AT THE HEART OF OUR BUSINESS IS A RECRUITMENT PROCESS THAT ENSURES WE SELECT PEOPLE WITH THE PASSION AND DESIRE TO SERVICE CUSTOMERS TO THE HIGHEST STANDARD.
