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Trusted Clients

What We Do

We deliver solutions that make a difference.

Quality solutions aimed at protecting your valued assets – your people, your property, your reputation. Exact’s experience & expertise extends over the entire range of security disciplines – from risk management & planning to guarding; electronic security systems to training on all security related issues. With years operating in highly regulated and legislated industries Exact brings experience, systems and protocols that ensure compliance.

Our Team

Our Executive Team

Stephen Van Zwieten CPP

Managing Director

Steve is one of Australia’s leading security experts – in both strategic and operational domains. He has over 30 years’ experience at all levels of management. His 19 years at Panthers included 3 years as GM of Penrith Panthers following a long term in the role of Corporate Security & Surveillance Director. Steve was the Founding Chairman of the Australasian Security and Gaming Council. Steve’s extensive and deep understanding of the challenges facing large events and hospitality venues brings enormous value to Exact clients.

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Matt Jibrail

Chief Operating Officer

With over 15 years of expertise in the security industry across a variety of sector, Matt brings a wealth of experience and expertise to Exact. He excels in policy creation, staff training, and emergency response, ensuring a safe environment for all stakeholders. Matt effectively handles high-pressure situations and maintains strong relationships with clients and authorities, consistently delivering top-notch security solutions. There’s no doubt you’ll notice both his calm demeanour and excellent communication skills – in a fast-paced and stressful environment quality decision-making is assured.

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Craig Merritt

Operations Manager

Craig’s 25 years of experience in the hospitality sector, primarily in management and senior management roles, has covered operations, security, and customer service. He is highly organised and well-versed in security industry practices and compliance. Known for his strong people skills, excels in written and verbal communications, and is an accomplished trainer. Craig’s values align with those of Exact Security, emphasising respect, integrity, commitment, and honesty. He is dedicated to clear communication, forming personal relationships, coaching, and mentoring staff, and leading by example. Craig aims to bring professionalism, technical skills, and a commitment to Exact’s clients

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Amanda South

Business Manager

Amanda is responsible for the quality performance arm of Exact Security. She has 25 years’ experience working within registered clubs – such as Penrith Panthers & St Marys League Club – and the security industry. This experience includes:

  • Sureveillance Operator/ Rostering Co-ordinator,
  • Executive Personal Assistant,
  • Club Promotions Manager,
  • Club Front Of House Manager,
  • Club Duty Manager,
  • Business Performance Manager.

Her qualifications include:

  • Certificate IV in Adminstration,
  • Certificate IV in Frontline Management,
  • Certificates of Attainment in Quality Management,
  • Certificate of Attendance in Internal Auditor Training,
  • Diploma of Leadership and Management.
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Travino Amerika CA

Commercial Finance Manager

Travino is a Chartered Accountant with over 10 years of experience in financial and management accounting. As the Commercial Accountant for Exact, Travino brings strategic oversight to budgeting, reporting, and financial planning. His expertise ensures strong financial governance, operational efficiency, and informed decision-making across all areas of the business.

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Marcus Donnarumma

Security Manager

After spending 15 years in the hospitality sector as cook, chef and manager Marcus switched to Security. His last 6 years have been in the role of Security Supervisor at Sydney’s Star Casino where he developed and applied a range of skills including emergency preparedness, conflict resolution, regulatory compliance, and administrative processes. At Exact he applies these skills to ensure the delivery of Exact’s services.

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Max Cowan

Marketing Manager

Max’s experience covers teaching, coaching, statistical analysis, marketing and management. His 20 years at Panthers leading the marketing department saw unprecedented growth in all areas. His educatiional achievements include majors in both Pure Mathematics and Mathematical Statistics from the University of Sydney.

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How We Do It

Partnerships! Our experience shows that working in partnership with our clients produces the best outcomes.

Our solutions are developed and implemented guided by three drivers:

  • Your needs,
  • Exact Quality Management
  • Exact’s Company Values – Respect, Integrity, Commitment, Honesty

 

Respect

Every interaction from frontline operatives to leadership.

Respect drives our commitment to truly listen, look, and learn when partnering with clients, ensuring their needs shape our tailored security solutions. It underpins our insistence on an evidence-based, quality‑driven management approach where every staff member is empowered and valued for their role in delivering seamless service.

Additionally, Respect reinforces our belief in mutually beneficial relationships with clients, suppliers, and stakeholders—so that collaboration and shared value are always front and center.

Integrity

Integrity is the foundation of every decision we make.

It drives us to uphold transparency, fairness, and accountability – ensuring that every action reflects our clients’ trust and our company’s principles. From operational conduct to strategic direction, Integrity guides how we communicate, perform, and deliver on our promises.

It also defines our internal culture where honesty and reliability are celebrated, and every team member takes ownership for their role in safeguarding Exact’s reputation for ethical excellence.

Commitment

Commitment defines the way we approach every task and partnership.

It fuels our determination to exceed expectations, adapt with agility, and remain steadfast in achieving results that matter. Our promise to clients extends beyond contracts – it’s a continual pursuit of improvement, reliability, and performance excellence.

We view every project as an opportunity to strengthen relationships and reinforce trust. Through our Commitment, we ensure every engagement reflects our dedication to service, safety, and shared success.

 

Honesty

Honesty is the compass that keeps us aligned with our purpose.

It ensures open communication, genuine feedback, and clarity in every interaction within our team and with our clients. We believe that truth builds confidence, and confidence builds long-term partnerships.

By fostering an environment where information flows freely and accurately, we empower our people to make sound decisions and uphold transparency across all levels of the organisation.

The Principles of Exact Quality Management

Customer Focus

Customer Focus

Meeting and exceeding our customer’s needs is the primary focus of EXACT’s quality management program. We recognize it is this that will determine the long term success of EXACT.

Process Approach

Process Approach

More consistent and predictable results are produced when we understand that processes link together and function as a system.

Continual Improvement

Continual Improvement

Reacting to changes in the internal and external environment is the key to improvement and essential for EXACT to deliver value for our customers. This is of paramount importance today when conditions evolve so quickly.

Leadership

Leadership

Strong leadership is vital to a unified direction, shared understanding, and therefore to successfully maintaining our customer focus.

Factual Decision Making

Factual Decision Making

Making decisions is never easy and naturally involves a degree of uncertainty, but EXACT ensures that decisions are based on the analysis and evaluation of data – our decisions are evidence-based.

Involvement of People

Involvement of People

Our ambition to create value for our customers requires competent, empowered and engaged people at all levels of the EXACT organisation.

Systems Approach to Management

Systems Approach to Management

People, teams and processes do not exist in a vacuum. EXACT will be able to sustain its success by By ensuring they are managed as one coherent quality management system, Exact will achieve sustainable success.

Mutually Beneficial

Mutually Beneficial

Our relations with stakeholders is essential to success – to deliver value to our customers we understand that our relationships with suppliers must also contain value and mutual benefits.

Innovation

Innovation

Innovation enables EXACT to stay ahead of emerging challenges, delivering smarter, more efficient security solutions that create lasting value for clients.

Why We Do It

It’s simple We want to make a difference and we are passionate about security.

In fact, our firm belief is that high quality security – planning, systems and operatives – does much more than protect assets, it can and does impact on the quality of our businesses, our lives and our communities.
We aim to “raise the bar” when it comes to security. By working on this with our clients we can make a difference – and gain a competitive edge for our clients.

Who We Are

We are specialists with experience and expertise covering all domains.

Leadership, management, operations and administration. Our Management & Administration Team, our Board of Directors and all our Operatives are committed to unlocking their own potential, making a stronger team and adding value to each other and the our clients. Find out more about the Exact Management & Administration Team.

Hear from our clients

Review rating

A Resounding Success

“The day (ANZAC DAY) was extremely busy and a resounding success. This success was a direct result of the dedication and professionalism of your team and their ability to work with our organisation in perfect synergy. The sheer volume of people on club premises for an extended period of time can be problematic however ANZAC DAY was incident free and extremely smooth. The crew that worked the day were outstanding and their interaction and general demeanour with the patrons regardless of age was excellent and we have received a number of very positive comments from patrons relating to the same. … it is a pleasure to work with such a professional organisation. You can be very proud of your BRAND.”

~ CHRG – David O’Neil ACCM – Group CEO


An Integral Part

“Exact Security has been an integral part of the security and safety of Cabramatta Mall since 2019. In that time the Exact Security management team and its security personnel have demonstrated a great understanding of the unique demands of security in the strata space. Exact’s Security and Concierge Team are attentive to our residents’ needs – they build rapport and are friendly without being familiar. They are willing to go the extra mile, whether it is arranging drycleaning, finding directions to local businesses or restaurants, or arranging hire cars. Exact’s concierge team is highly professional and a powerful endorsement of the culture, values and service ethic of Exact Security – I highly recommend Exact Security.”

~ International Strata Management - Thuy Ho


“Exact Security has provided services for the St Marys District Band Club Limited since 2010, on Fridays, Saturdays and other special events. Over the years, Exact Security has ensured that these services are carried out with exceptional customer care, with a great deal of emphasis placed on protecting the Club’s assets, including property, people, reputation and information. In addition, Exact go above and beyond making themselves available in assisting the Club in the area of risk management. The personnel from Exact Security are always professional in their dealings with patrons and staff, and act in a friendly, firm and efficient manner. ExactSecurity has worked to build a positive relationship with the Club and we look forward to a long and mutually beneficial partnership with the company.”

~ St Marys Band Club – Marlene Shipley


Performed Above

“Mounties initial decision to appoint Exact Security was based on their industry experience and knowledge, their commitment to building excellent customer relationships and the willingness of Exact to train and refine their security operatives on an ongoing basis. I am pleased to say that Exact Security has performed above the standards expected. What is pleasing to me is their desire to support our business by focusing on enhancing our customers’ experience, yet maintain a high level of professionalism in dealing with any security/risk related matters that have arisen.”

~ Mounties Group – Greg Pickering – former CEO


A Cut Above The Rest

“2GB has the most high profile personalities in Australian radio and their safety is not something we take lightly. We cannot afford one mistake when it comes to our people. As such, we needed a security company that was a cut above the rest, whose representatives were well-presented, highly trained to cover all possible events and who could represent the 2GB brand at all occasions. I can say with 100% confidence that Exact Security achieved all these benchmarks. The company at all levels has been highly efficent, courteous, thoroughly reliable and a pleasure to work with.”

~ David Kidd - 2GB


“While I was at Revesby Workers’ we had a security roster of 400+ hours a week covering three clubs and a shopping centre. In my time with RWC Exact did a fantastic job in rostering a consistent, highly skilled team each and every week. The team worked well together not only providing a safe environment, but also displaying a high standard of customer service to our patrons. “

~ Josh Skurowski (former Senior Duty Manager - Revesby Workers' Club)


Proficient and Highly Skilled

“St Marys Rugby League Club has had a successful partnership with Exact Security for over 4 years. Exact has proven to be consistently reliable and professional. The combined security officer and club training workshops have ensured all interactions with partrons have been in a proficient and highly skilled manner. The duty of care and customer service to our patrons has exceeded my expectations and I highly recommend their services. The overall security package offered by Exact Security has resulted in Exact Security not simply being regarded as a sub-contractor but as a valued and core part of our business.”

~ Stewart Graham - St Marys Rugby League Club


Extremely Professional

“The Shellharbour Club engaged the services of Exact Security in February 2016. During this time we have found them to be be extremely professional. We are supplied with experienced guards who display positive behaviours and a high level of customer service. Exact actively seek feedback in relation to Security Guard performance and behaviours. Exact provide weekly rosters and the current Master Licence. For each new guard we are supplied with copies of their RSA Competency cards and Security Licences prior to their shift to ensure our venue is compliant. The friendly and professional team at Exact Security have assisted in making this a successful partnership in which The Shellharbour Club are very proud to be affiliated.”

~ Abi Maguire - The Shellharbour Club


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