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What We Do

We deliver solutions that make a difference.

Quality solutions aimed at protecting your valued assets – your people, your property, your reputation. Exact’s experience & expertise extends over the entire range of security disciplines – from risk management & planning to guarding; electronic security systems to training on all security related issues. With years operating in highly regulated and legislated industries Exact brings experience, systems and protocols that ensure compliance.

Our Team

Our Executive Team

Stephen Van Zwieten CPP

Managing Director

Steve is one of Australia’s leading security experts – in both strategic and operational domains. He has over 30 years’ experience at all levels of management. His 19 years at Panthers included 3 years as GM of Penrith Panthers following a long term in the role of Corporate Security & Surveillance Director. Steve was the Founding Chairman of the Australasian Security and Gaming Council. Steve’s extensive and deep understanding of the challenges facing large events and hospitality venues brings enormous value to Exact clients.

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Matt Jibrail

Chief Operating Officer

With over 15 years of expertise in the security industry across a variety of sector, Matt brings a wealth of experience and expertise to Exact. He excels in policy creation, staff training, and emergency response, ensuring a safe environment for all stakeholders. Matt effectively handles high-pressure situations and maintains strong relationships with clients and authorities, consistently delivering top-notch security solutions. There’s no doubt you’ll notice both his calm demeanour and excellent communication skills – in a fast-paced and stressful environment quality decision-making is assured.

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Craig Merritt

Operations Manager

Craig’s 25 years of experience in the hospitality sector, primarily in management and senior management roles, has covered operations, security, and customer service. He is highly organised and well-versed in security industry practices and compliance. Known for his strong people skills, excels in written and verbal communications, and is an accomplished trainer. Craig’s values align with those of Exact Security, emphasising respect, integrity, commitment, and honesty. He is dedicated to clear communication, forming personal relationships, coaching, and mentoring staff, and leading by example. Craig aims to bring professionalism, technical skills, and a commitment to Exact’s clients

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Amanda South

Business Manager

Amanda is responsible for the quality performance arm of Exact Security. She has 25 years’ experience working within registered clubs – such as Penrith Panthers & St Marys League Club – and the security industry. This experience includes:

  • Sureveillance Operator/ Rostering Co-ordinator,
  • Executive Personal Assistant,
  • Club Promotions Manager,
  • Club Front Of House Manager,
  • Club Duty Manager,
  • Business Performance Manager.

Her qualifications include:

  • Certificate IV in Adminstration,
  • Certificate IV in Frontline Management,
  • Certificates of Attainment in Quality Management,
  • Certificate of Attendance in Internal Auditor Training,
  • Diploma of Leadership and Management.
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Travino Amerika CA

Commercial Finance Manager

Travino is a Chartered Accountant with over 10 years of experience in financial and management accounting. As the Commercial Accountant for Exact, Travino brings strategic oversight to budgeting, reporting, and financial planning. His expertise ensures strong financial governance, operational efficiency, and informed decision-making across all areas of the business.

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Marcus Donnarumma

Security Manager

After spending 15 years in the hospitality sector as cook, chef and manager Marcus switched to Security. His last 6 years have been in the role of Security Supervisor at Sydney’s Star Casino where he developed and applied a range of skills including emergency preparedness, conflict resolution, regulatory compliance, and administrative processes. At Exact he applies these skills to ensure the delivery of Exact’s services.

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Max Cowan

Marketing Manager

Max’s experience covers teaching, coaching, statistical analysis, marketing and management. His 20 years at Panthers leading the marketing department saw unprecedented growth in all areas. His educatiional achievements include majors in both Pure Mathematics and Mathematical Statistics from the University of Sydney.

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How We Do It

Partnerships! Our experience shows that working in partnership with our clients produces the best outcomes.

Our solutions are developed and implemented guided by three drivers:

  • Your needs,
  • Exact Quality Management
  • Exact’s Company Values – Respect, Integrity, Commitment, Honesty

 

Respect

Every interaction from frontline operatives to leadership.

Respect drives our commitment to truly listen, look, and learn when partnering with clients, ensuring their needs shape our tailored security solutions. It underpins our insistence on an evidence-based, quality‑driven management approach where every staff member is empowered and valued for their role in delivering seamless service.

Additionally, Respect reinforces our belief in mutually beneficial relationships with clients, suppliers, and stakeholders—so that collaboration and shared value are always front and center.

Integrity

Integrity is the foundation of every decision we make.

It drives us to uphold transparency, fairness, and accountability – ensuring that every action reflects our clients’ trust and our company’s principles. From operational conduct to strategic direction, Integrity guides how we communicate, perform, and deliver on our promises.

It also defines our internal culture where honesty and reliability are celebrated, and every team member takes ownership for their role in safeguarding Exact’s reputation for ethical excellence.

Commitment

Commitment defines the way we approach every task and partnership.

It fuels our determination to exceed expectations, adapt with agility, and remain steadfast in achieving results that matter. Our promise to clients extends beyond contracts – it’s a continual pursuit of improvement, reliability, and performance excellence.

We view every project as an opportunity to strengthen relationships and reinforce trust. Through our Commitment, we ensure every engagement reflects our dedication to service, safety, and shared success.

 

Honesty

Honesty is the compass that keeps us aligned with our purpose.

It ensures open communication, genuine feedback, and clarity in every interaction within our team and with our clients. We believe that truth builds confidence, and confidence builds long-term partnerships.

By fostering an environment where information flows freely and accurately, we empower our people to make sound decisions and uphold transparency across all levels of the organisation.

The Principles of Exact Quality Management

Customer Focus

Customer Focus

Meeting and exceeding our customer’s needs is the primary focus of EXACT’s quality management program. We recognize it is this that will determine the long term success of EXACT.

Process Approach

Process Approach

More consistent and predictable results are produced when we understand that processes link together and function as a system.

Continual Improvement

Continual Improvement

Reacting to changes in the internal and external environment is the key to improvement and essential for EXACT to deliver value for our customers. This is of paramount importance today when conditions evolve so quickly.

Leadership

Leadership

Strong leadership is vital to a unified direction, shared understanding, and therefore to successfully maintaining our customer focus.

Factual Decision Making

Factual Decision Making

Making decisions is never easy and naturally involves a degree of uncertainty, but EXACT ensures that decisions are based on the analysis and evaluation of data – our decisions are evidence-based.

Involvement of People

Involvement of People

Our ambition to create value for our customers requires competent, empowered and engaged people at all levels of the EXACT organisation.

Systems Approach to Management

Systems Approach to Management

People, teams and processes do not exist in a vacuum. EXACT will be able to sustain its success by By ensuring they are managed as one coherent quality management system, Exact will achieve sustainable success.

Mutually Beneficial

Mutually Beneficial

Our relations with stakeholders is essential to success – to deliver value to our customers we understand that our relationships with suppliers must also contain value and mutual benefits.

Innovation

Innovation

Innovation enables EXACT to stay ahead of emerging challenges, delivering smarter, more efficient security solutions that create lasting value for clients.

Why We Do It

It’s simple We want to make a difference and we are passionate about security.

In fact, our firm belief is that high quality security – planning, systems and operatives – does much more than protect assets, it can and does impact on the quality of our businesses, our lives and our communities.
We aim to “raise the bar” when it comes to security. By working on this with our clients we can make a difference – and gain a competitive edge for our clients.

Who We Are

We are specialists with experience and expertise covering all domains.

Leadership, management, operations and administration. Our Management & Administration Team, our Board of Directors and all our Operatives are committed to unlocking their own potential, making a stronger team and adding value to each other and the our clients. Find out more about the Exact Management & Administration Team.

Take the next step.
Contact us to discuss how we can help.

Protect your people, property and reputation.

Contact Us Call 1300 339 228