What is a concierge security operative?

Concierge security operatives blend safety assurance with customer service expertise to give premise managers and patrons a port of call for all issues.

What is a concierge security operative?

They are a familiar and friendly face in residential and commercial buildings across Australia — security personnel that combine their role with customer service and wider premises management abilities. Without these individuals, the safety of building patrons could be compromised and guests would lose an immediate port of call for assistance and pressing queries. Blending security and service duties offers the best of both worlds in a concierge security operative position.

What are the responsibilities of a concierge security operative?

Security personnel often have a limited range of tasks to perform in aiding the day-to-day operations of commercial and residential premises. This has come from an outdated notion that all security operatives offer is muscle in case of emergency — but this simply isn’t the case.

Concierge security operatives blend safety assurance with customer service, offering guests peace of mind and an outlet for questions. These individuals are responsible for a range of tasks including:

• Providing customer services to help fulfill building users’ requests.
• Performing administrative duties such as logging entrances and exits from the premises and monitoring building maintenance teams, such as cleaners.
• Using professionally developed interpersonal skills to keep residents informed about developments and to reduce the risk of security threats from arising.

Depending on the facility, concierge security operatives can also offer other ad hoc services such as chauffeuring, crowd control, and premises management. These abilities are designed to replace the idea of security services as an inconvenient expense with concierge security operatives as vital members of operations. On top of these customer service functions, concierge security operatives also provide the services you’d expect from security personnel, such as:

• Defusing violent or offensive situations that may develop in the facility.
• Handling and safely removing dangerous individuals from the building to ensure the safety of guests or residents is not compromised.
• Filing incident reports and liaising with police following on-premises altercations.

What are the benefits of employing a concierge security operative?

Commercial enterprises and residential properties often see physical security measures as a necessity rather than an opportunity to add value to operations. Concierge security operatives represent an astute approach to security and customer service management — combining the two roles into one highly trained operative means:

• Businesses get the best of both worlds. They can rest assured that their patrons are protected from all manner of security threats while also receiving the friendly guidance and personable manner of an expert in people management.
• Building administration and processes can be more easily managed by personnel on the ground and exposed to the day-to-day operations. This ensures maintenance and guest record keeping is accurate and up to date.
• Facility operators get more value for money. An individual that can expertly fulfil two roles at the same time ultimately adds less stress to operational expenses.

Convinced by the positives that come with employing a concierge security operative?

Your next thought may be about how to go about hiring one — that’s where security service providers come in. Hiring a security candidate works best if they have been trained by experts in the industry to deliver on both security measures and customer service. Working with a security services business such as Exact Security means:

• Your property receives a concierge security operative that best suits your operations and requirements — security service providers only pair your business with security personnel who fit your practical and brand requirements.
• The individual managing your building security has experience in numerous security and customer service situations and is trained to respond appropriately.
• Business operators can avail themselves of other security measures to complement their concierge security operative should they want to extend their premises’ protection.

This is Exact Security’s core belief — in our team’s experience, security operatives can drive positive change in how a building is run and viewed by guests. This difference sets us apart in the security services industry and has led