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Customer-Focused Security
The care and security of your clients is the centre of Exact’s attention.
If your property is corporate, retail or residential, then look to Exact for your concierge or security team. Exact provides personnel specifically suited to your property and the needs of your clients. Exact operatives are screened to ensure they hold the appropriate skills, qualifications and licences. Furthermore, your organisational culture and customer service requirements are afforded high priority when selecting the team for your property.
Exact invests heavily in training, motivating and engaging security operatives to achieve a higher level of performance and customer service. This is an important feature of Exact’s talent management strategy for both attracting and retaining talented security operatives.
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“ Exact’s operatives are selected and trained to deliver the very best in customer care. And they have the skills to protect your assets. ”
Static Security Services
Concierge Services
Your interests are the focus of our team. The Exact team looks after your assets – your property, your clients, your people, your reputation – as if they were our own.
Exact has built its reputation by placing the highest priority on deploying exceptional operatives who understand and deliver outstanding “front of house” service.
When it comes to having your guests, residents or visitors being welcomed with both warmth and efficiency, Exact Concierge Officers are unrivalled. This is the first and most important quality our Concierge Services will bring to you.
We will work closely with you to ensure our Concierge Team delivers everything you need to assist in the smooth, secure and efficient management of your building while creating and maintaining a comfortable ambience for your stakeholders.
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Residential Security
Professional Security for Residential Properties
Exact provides specialised security personnel for residential properties, including apartment complexes, strata-managed buildings, and lifestyle communities. Our operatives are selected and trained to deliver exceptional customer service while maintaining the highest standards of safety, access control, and property presentation.
Each team member is licensed, qualified, and carefully matched to the culture of your property. They act as an extension of your management team — welcoming residents and visitors, overseeing contractor and delivery access, and ensuring the property remains secure, orderly, and well represented at all times.
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Commercial Security
Tailored Security for Corporate and Retail Properties
Exact delivers professional security solutions for corporate offices, retail centres, and mixed-use commercial properties. Our personnel combine strong operational capability with a service-driven approach, ensuring the security presence enhances both the safety and reputation of your property.
Operatives are selected and trained to align with your brand and operational priorities — whether managing access points, supporting customer flow, or monitoring high-value assets. Exact’s focus on training, engagement, and accountability ensures consistent performance and an exceptional standard of service across all commercial environments.
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Monitor and control access to the property
Ensure secure and efficient property entry and exit management.
Assist building management
Ensure secure and efficient property entry and exit management.
Accept deliveries
Receive, log, and coordinate resident and property deliveries.
Assist visitors with directions and local information
Receive, log, and coordinate resident and property deliveries.
Reporting
Record and report incidents, maintenance issues, and daily activities.
Manage movement of residents
Coordinate resident access, move-ins, and property logistics efficiently.
Assisting residents with personal needs
Such as carrying bags or making reservations.
Coordinate Trades and Contractors
Manage access for maintenance personnel and contractors, ensuring compliance with building security protocols.
Maintain Security Awareness
Monitor for unusual activity, enforce building policies, and act as the first point of contact for security concerns.
What are the responsibilities of a concierge?
They are a familiar and friendly face in residential and commercial buildings across Australia – personnel that combine security and access control roleswith customer service and wider premises management abilities. Without these individuals, the safety of building patrons could be compromised and guests would lose an immediate port-of-call for assistance and pressing queries.
Blending security and service capability offers the best of both worlds in a concierge. Exact Security has built its business around the concept that the very best value is delivered when personnel offer high skills levels in both customer care and security skill.
- Providing customer services to help fulfill building users’ requests.
- Performing administrative duties such as access control to entrances and exits from premises, monitoring contractor access and management or supervision of sensitive areas.
- Using professionally-developed interpersonal skills to keep residents informed about developments and to reduce the risk of security threats.
Our Operatives take the initiative to provide additional assistance
Depending on the facility, concierge security operatives can offer other ad-hoc services such as assisting customers to their vehicles, crowd control and premises management. Essentially your concierge security operatives can become vital members of your operations – no longer is security an inconvenient expense but a productive part of your organisation.
Of course, central to their role are the services one would traditionally expect from security personnel, such as:
- Defusing violent or offensive situations that may develop in the premises.
- Handling and safely removing unauthorised dangerous individuals from the building to ensure the safety of guests or residents are not compromised.
- Completing incident reports and liaising with police and other emergency services following on-premises incidents.
What on-premises services can they offer?
Apartments and commercial buildings don’t just work with Exact Security – they partner with us.
Convinced by the positives that come with employing a concierge security operative? Your next thought may be about how to go about hiring one – that’s where security service providers come in. Hiring a security candidate works best if they have been trained by experts in the industry to deliver on security measures and customer services. Working with a security services business such as Exact Security means:
- Your property receives a concierge security operative that best suits your operations and requirements – security service providers pair like-for-like.
- The individual managing your building security has experience in numerous security and customer service situations and is trained to respond appropriately.
- Business operators can avail of other security measures to complement their concierge security operative should they want to extend their premises protection.
Hear from our clients
A Resounding Success
“The day (ANZAC DAY) was extremely busy and a resounding success. This success was a direct result of the dedication and professionalism of your team and their ability to work with our organisation in perfect synergy. The sheer volume of people on club premises for an extended period of time can be problematic however ANZAC DAY was incident free and extremely smooth. The crew that worked the day were outstanding and their interaction and general demeanour with the patrons regardless of age was excellent and we have received a number of very positive comments from patrons relating to the same. … it is a pleasure to work with such a professional organisation. You can be very proud of your BRAND.”
~ CHRG – David O’Neil ACCM – Group CEO
An Integral Part
“Exact Security has been an integral part of the security and safety of Cabramatta Mall since 2019. In that time the Exact Security management team and its security personnel have demonstrated a great understanding of the unique demands of security in the strata space. Exact’s Security and Concierge Team are attentive to our residents’ needs – they build rapport and are friendly without being familiar. They are willing to go the extra mile, whether it is arranging drycleaning, finding directions to local businesses or restaurants, or arranging hire cars. Exact’s concierge team is highly professional and a powerful endorsement of the culture, values and service ethic of Exact Security – I highly recommend Exact Security.”
~ International Strata Management - Thuy Ho
Performed Above
“Mounties initial decision to appoint Exact Security was based on their industry experience and knowledge, their commitment to building excellent customer relationships and the willingness of Exact to train and refine their security operatives on an ongoing basis. I am pleased to say that Exact Security has performed above the standards expected. What is pleasing to me is their desire to support our business by focusing on enhancing our customers’ experience, yet maintain a high level of professionalism in dealing with any security/risk related matters that have arisen.”
~ Mounties Group – Greg Pickering – former CEO
A Cut Above The Rest
“2GB has the most high profile personalities in Australian radio and their safety is not something we take lightly. We cannot afford one mistake when it comes to our people. As such, we needed a security company that was a cut above the rest, whose representatives were well-presented, highly trained to cover all possible events and who could represent the 2GB brand at all occasions. I can say with 100% confidence that Exact Security achieved all these benchmarks. The company at all levels has been highly efficent, courteous, thoroughly reliable and a pleasure to work with.”
~ David Kidd - 2GB
Proficient and Highly Skilled
“St Marys Rugby League Club has had a successful partnership with Exact Security for over 4 years. Exact has proven to be consistently reliable and professional. The combined security officer and club training workshops have ensured all interactions with partrons have been in a proficient and highly skilled manner. The duty of care and customer service to our patrons has exceeded my expectations and I highly recommend their services. The overall security package offered by Exact Security has resulted in Exact Security not simply being regarded as a sub-contractor but as a valued and core part of our business.”
~ Stewart Graham - St Marys Rugby League Club
Extremely Professional
“The Shellharbour Club engaged the services of Exact Security in February 2016. During this time we have found them to be be extremely professional. We are supplied with experienced guards who display positive behaviours and a high level of customer service. Exact actively seek feedback in relation to Security Guard performance and behaviours. Exact provide weekly rosters and the current Master Licence. For each new guard we are supplied with copies of their RSA Competency cards and Security Licences prior to their shift to ensure our venue is compliant. The friendly and professional team at Exact Security have assisted in making this a successful partnership in which The Shellharbour Club are very proud to be affiliated.”
~ Abi Maguire - The Shellharbour Club
Take the next step.
Contact us to discuss how we can help.
Protect your people, property and reputation.
Contact Us Call 1300 339 228