Excellent crowd control protocols and operatives deliver many benefits they key one being an event that is enjoyed by patrons who feel there safety is not compromised. Other benefits include crime reduction, reduced vandalism, staff safety, property protection and reputation enhancement.
Exact Crowd Control Operatives are also trained and briefed to act as customer contact resources – guiding, directing and providing information for customers, clients and attendees.
Exact Security offers vast experience in crowd control logistics, planning and operations. Our experience includes pre- and post-event planning and operations including negotiation & liaison with relevant authorities, regulators and police.
Crowd control is a challenging type of security service. If things go wrong it can be very visible and have the potential to escalate. It takes very strong planning and skilled operatives to minimise risks and maximise effectiveness without compromising patron enjoyment.
Our objective is to ensure your security and safety needs are met without over-servicing or jeopardising customer comfort and enjoyment.
Our Personnel are skilled in both crowd control and customer service – your customers will feel protected as well as valued.
The early detection of potential problems is enhanced by proactive profiling techniques – early action inhibits escalation.
Our operatives are trained to be courteously assertive. Not aggressive nor defensive – just firm and polite.
Our operatives learn what they need to know BEFORE they begin working for you – both training and site induction are vital components of Exact operations.
We offer both uniformed and plain-clothed operatives Our uniformed personnel are easily recognised and very visible.
Our planning experience and expertise for developing strategies to cover pre- and post-event necessities – traffic and pedestrian management plans, liasing with local authorities and regulators, and licensing compliance issues.
Exact Security has provided services for the St Marys District Band Club Limited since 2010, on Fridays, Saturdays and other special events. Over the years, Exact Security has ensured that these services are carried out with exceptional customer care, with a great deal of emphasis placed on protecting the Club's assets, including property, people, reputation and information. In addition, Exact go above and beyond making themselves available in assisting the Club in the area of risk management. The personnel from Exact Security are always professional in their dealings with patrons and staff, and act in a friendly, firm and efficient manner. ExactSecurity has worked to build a positive relationship with the Club and we look forward to a long and mutually beneficial partnership with the company.
The Shellharbour Club engaged the services of Exact Security in February 2016. During this time we have found them to be be extremely professional. We are supplied with experienced guards who display positive behaviours and a high level of customer service. Exact actively seek feedback in relation to Security Guard performance and behaviours. Exact provide weekly rosters and the current Master Licence. For each new guard we are supplied with copies of their RSA Competency cards and Security Licences prior to their shift to ensure our venue is compliant. The friendly and professional team at Exact Security have assisted in making this a successful partnership in which The Shellharbour Club are very proud to be affiliated.