Excellent crowd control protocols and operatives deliver many benefits. The key one being that your event or venue is enjoyed by patrons who feel comfortable within the environment. Other benefits include crime reduction, reduced anti-social behaviour and vandalism, staff safety, property protection and reputation enhancement.
For licenced venues, avoiding being embroiled in the Violent Venue Scheme is also an incentive – when stringent licensing conditions are imposed the financial impact is significant.
Exact Operatives are skilled security professionals who are also trained and briefed to act as customer contact resources – guiding, directing and providing information for customers, clients and attendees.
We have vast experience in crowd control logistics, planning and operations. Our experience includes pre- and post-event planning and operations including negotiation & liaison with relevant authorities, regulators and police.
They are a familiar and friendly face in residential and commercial buildings across Australia – security personnel that combine their security role and access control with customer service and wider premises management abilities. Without these individuals, the safety of building patrons could be compromised and guests would lose an immediate port-of-call for assistance and pressing queries.
Blending security and services duties offers the best of both worlds in a concierge security operative position. Exact Security has built its business around the concept that Security Operatives can deliver much greater value by extending the skills and responsibilities.
Depending on the facility, concierge security operatives can offer other ad-hoc services such as assisting customers to their vehicles, crowd control and premises management. Essentially your concierge security operatives can become vital members of your operations – no longer is security an inconvenient expense but a productive part of your organisation.
Of course, central to their role are the services one would traditionally expect from security personnel, such as:
Security personnel are often an essential component of commercial property management – and they represent a great opportunity to add value to your business. Astute operators will identify the value produced by combining security and customer service functions … and even greater value if venue management is combined with other functions such as rovers and crowd controllers who can operate as a team. Of course, this requires skilled operatives – which is where Exact Security excels.
Four key reasons for engaging Concierge Security:
Convinced by the positives that come with employing a concierge security operative? Your next thought may be about how to go about hiring one – that’s where security service providers come in. Hiring a security candidate works best if they have been trained by experts in the industry to deliver on security measures and customer services. Working with a security services business such as Exact Security means:
Revesby Workers' has a security roster of 400+ hours a week covering three clubs and a shopping centre. Exact does a fantastic job in rostering a consistent, highly skilled team each and every week. The team works well together not only providing a safe environment, but also displaying a high standard of customer service to our patrons.
St Marys Rugby League Club has had a successful partnership with Exact Security for over 4 years. Exact has proven to be consistently reliable and professional. The combined security officer and club training workshops have ensured all interactions with partrons have been in a proficient and highly skilled manner. The duty of care and customer service to our patrons has exceeded my expectations and I highly recommend their services. The overall security package offered by Exact Security has resulted in Exact Security not simply being regarded as a sub-contractor but as a valued and core part of our business.